WHAT IS YOUR REFUND POLICY?

30-Day Pre-Order Cancellation Window: You have 30 days from date of purchase to cancel and refund your pre-order. Email orders@ossic.com to cancel with proof of purchase. After that point no refunds will be given and the product will fall under the standard product return policy here.

What is the warranty policy?

OSSIC’s Warranty Period is defined as a period of 1 year from the date of purchase by the original end-use purchaser, subject to local law, when used normally in accordance with the instructions, warnings, manuals, labels and Terms & Conditions provided with the product physically and available on-line.  See the whole warranty policy here.

i already preordered an ossic x, when will i receive it?

To see the most up to date estimated shipment dates visit our development page here: https://www.ossic.com/ossic-x-updates.

how do i change my shipment address? 

Kickstarter units: Make sure you're on your desktop and go to www.kickstarter.com. You aren't able to change your address through the mobile site. Go to your survey response and update your address in there. You can review your survey responses by logging into the account from which you originally pledged, visiting the project page and clicking the `View Pledge` button located to the right of the project image. One quick way to view project pages is to check Backed Projects on your account. OSSIC has enabled address changes, so you’ll notice an option in your survey response that will allow you to change your shipping information. Update your address in your profile and shoot us a note with the new address.

Indiegogo units: Go to www.indiegogo.com, choose "My Contributions>View Order Details>Edit Shipping Address. Indiegogo is not allowed to change address to another country due to different freight, please email us at orders@ossic.com if you move to another country. 

Website pre-orders: Please send your updated address to orders@ossic.com and we will update it for you!  

IF I PREORDER NOW WHEN WILL I GET MY OSSIC X? 

Estimated delivery of pre-orders will be according to the shipping date specified on your perk. This shipping date is an estimate and subject to change.  It will also act as your spot in line for receiving OSSIC X headphones.

WHAT IS COVERED IN THE SHIPPING FEE?

Your additional shipping fee covers shipping and handling to your destination. If you are shipping outside of the United States, it does not cover VAT or additional country taxes.

WHO CAN I EMAIL IF I HAVE QUESTIONS ABOUT MY ORDER? 

Email orders@ossic.com and a team member will get back to you as quickly as possible! 

HOW IS THE SOUND QUALITY?

OSSIC X has excellent sound quality. Because they match the way you normally hear, they do not sound like any headphone you have heard before. They sound like real-life.

WHAT IS A HRTF?

HRTF stands for head-related transfer function. We experience spatial sound on a daily basis by listening and locating sounds around us. Our physical features influence the way we perceive these sounds. Before a sound wave enters a person's ear canals, it interacts with the outer ears, the head and the neck. The shape, size and position of your human anatomy adds a unique, personalized imprint to each sound. This effect, is called the Head-Related Transfer Function(HRTF), and means that everyone hear sounds a little differently.

WHAT KIND OF HRTF Does the ossic x USe?

We are synthesizing the HRTF for each individual, in real time, with a proprietary OSSIC algorithm. We are not pulling from any database.

WHAT IS THE ADVANTAGE OF THE OSSIC X WITH VR?

OSSIC 3D Audio headphones have 3D sound which can accurately give you a sense of direction and space when you’re playing traditional video games or playing VR games. Hearing an accurate sound in a VR game or experience can make or break the experience. With these headphones, you’ll have the best experience possible with head tracking to give you a sense of presence. The headphones are designed with comfort and durability in mind.

WILL THESE HEADPHONES BE COMFORTABLE?

OSSIC X has been designed and built with long term comfort in mind. It features soft earpads and an innovative micro-adjust earcup to conform comfortably to your head. You’ll be able to wear it for extended play and mixing sessions. The earpads are also removable and washable.

WHAT CAN I USE MY OSSIC X HEADPHONES FOR?

OSSIC X enhances your existing content including stereo, 5.1, and 7.1 formats. For the newer 3D formats, we are working with companies to ensure there is access to object based formats, whether that be decoding available in the player, or through drivers in our device. We will keep you posted as updates become available. We will also support ambisonic formats, and are working with content developers for direct access arbitrary channel and object counts.

WILL THEY WORK WITH NON-3D AUDIO CONTENT?

Yes. The OSSIC X sounds great with stereo music, and can even spatialize a mono sound.

I'M A CONTENT CREATOR, HOW CAN I USE YOUR TECHNOLOGY?

In gaming engines, we are designing plugins that allow 3D audio pass through to the listener. For audio produced using standard DAWs we will be supporting VST and AU. Interested in getting your hands on OSSIC technology? Visit our Creator's Page.

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