WHAT IS YOUR REFUND POLICY?
30-Day Pre-Order Cancellation Window: Your card will be charged immediately upon checkout. You have 30 days from date of purchase to cancel and refund your pre-order. Email firstname.lastname@example.org to cancel with proof of purchase. After that point no refunds will be given and the product will fall under the standard product return policy.
WHAT IS COVERED IN THE SHIPPING FEE?
Your additional shipping fee covers shipping and handling to your destination. If you are shipping outside of the United States, it does not cover VAT or additional country taxes.
IF I PREORDER NOW WHEN WILL I GET MY OSSIC X?
Estimated delivery of pre-orders will be according to the shipping date specified in our countdown timer on the home page. This shipping date is an estimate and will also act as your spot in line for receiving OSSIC X headphones.
WHO CAN I EMAIL IF I HAVE QUESTIONS ABOUT MY ORDER?
Email email@example.com and a team member will get back to you as quickly as possible!
Can I USe PayPal To Purchase?
If you would like to use PayPal to pre-order a pair of OSSIC X please contact firstname.lastname@example.org and we should be able to accommodate your request.
HOW IS THE SOUND QUALITY?
OSSIC X has excellent sound quality. Because they match the way you normally hear, they do not sound like any headphone you have heard before. They sound like real-life.
WHAT IS A HRTF?
The HRTF, or Head Related Transfer Function, is how you hear spatial sound. It is the difference between sound at an empty point in space, and sound at your ear with your body interacting with the soundfield.
WHAT KIND OF HRTF ARE YOU USING?
We are synthesizing the HRTF for each individual, in real time, with a proprietary OSSIC algorithm. We are not pulling from any database.
CAN I PLUG MULTIPLE DEVICES INTO THE PC/MAC?
This is possible, but more tests are being done on the latency coming from having to broadcast multiple USB devices within Windows.
WHAT IS THE ADVANTAGE OF THE OSSIC X WITH VR?
Within VR, our headtracking automatically defaults to that on the HMD. The advantage of the OSSIC X is that the HRTF is personalized which increases location accuracy and sound quality.
WILL THESE HEADPHONES BE COMFORTABLE?
OSSIC X has been designed and built with long term comfort in mind. It features soft earpads and an innovative micro-adjust earcup to conform comfortably to your head. You’ll be able to wear it for extended play and mixing sessions. The earpads are also removable and washable.
WHAT CAN I USE MY OSSIC X HEADPHONES FOR?
OSSIC X enhances your existing content including stereo, 5.1, and 7.1 formats. For the newer 3D formats, we are working with companies to ensure there is access to object based formats, whether that be decoding available in the player, or through drivers in our device. We will keep you posted as updates become available. We will also support ambisonic formats, and are working with content developers for direct access arbitrary channel and object counts.
WILL THEY WORK WITH NON-3D AUDIO CONTENT?
Yes. The OSSIC X sounds great with stereo music, and can even spatialize a mono sound.
where can I get answers on the referral program?
If you have been invited into the Referral Program you can check out our FAQ HERE.
I'M A CONTENT CREATOR, HOW CAN I USE YOUR TECHNOLOGY?
In gaming engines, we are designing plugins that allow 3D audio pass through to the listener. For audio produced using standard DAWs we will be supporting VST and AU. We would like to hear from you what gaming engines and/or audio middle-layer platforms are most important to you. Please fill out the survey to prioritize roll-out for the different platforms: Unity, Unreal, FMOD, Wwise, VST, AU, and/or others.
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