WHAT IS YOUR REFUND POLICY?

30-Day Pre-Order Cancellation Window: You have 30 days from date of purchase to cancel and refund your pre-order. Email orders@ossic.com to cancel with proof of purchase. After that point no refunds will be given and the product will fall under the standard product return policy here.

What is the warranty policy?

OSSIC’s Warranty Period is defined as a period of 1 year from the date of purchase by the original end-use purchaser, subject to local law, when used normally in accordance with the instructions, warnings, manuals, labels and Terms & Conditions provided with the product physically and available on-line.  See the whole warranty policy here.

WHAT IS COVERED IN THE SHIPPING FEE?

Your additional shipping fee covers shipping and handling to your destination. If you are shipping outside of the United States, it does not cover VAT or additional country taxes.

i already preordered an ossic x, when will i receive it?

Estimated Shipment Dates*:
Innovator/Developer Kickstarter units - Late August 2017
Kickstarter mass production units - October 2017, production released in tiers based on your order number
Indiegogo perks and pre-orders - Production begins immediately following the Kickstarter unit shipments.

To get the latest information the status of the product check out our product updates on our blog www.ossic.com/blog.

*These dates are estimates and subject to change.

IF I PREORDER NOW WHEN WILL I GET MY OSSIC X? 

Estimated delivery of pre-orders will be according to the shipping date specified on your perk. This shipping date is an estimate and subject to change.  It will also act as your spot in line for receiving OSSIC X headphones.

WHO CAN I EMAIL IF I HAVE QUESTIONS ABOUT MY ORDER? 

Email orders@ossic.com and a team member will get back to you as quickly as possible! 

HOW IS THE SOUND QUALITY?

OSSIC X has excellent sound quality. Because they match the way you normally hear, they do not sound like any headphone you have heard before. They sound like real-life.

WHAT IS A HRTF?

The HRTF, or Head Related Transfer Function, is how you hear spatial sound. It is the difference between sound at an empty point in space, and sound at your ear with your body interacting with the soundfield.

WHAT KIND OF HRTF ARE YOU USING?

We are synthesizing the HRTF for each individual, in real time, with a proprietary OSSIC algorithm. We are not pulling from any database.

CAN I PLUG MULTIPLE DEVICES INTO THE PC/MAC?

This is possible, but more tests are being done on the latency coming from having to broadcast multiple USB devices within Windows.

WHAT IS THE ADVANTAGE OF THE OSSIC X WITH VR?

Within VR, our headtracking automatically defaults to that on the HMD. The advantage of the OSSIC X is that the HRTF is personalized which increases location accuracy and sound quality. 

WILL THESE HEADPHONES BE COMFORTABLE?

OSSIC X has been designed and built with long term comfort in mind. It features soft earpads and an innovative micro-adjust earcup to conform comfortably to your head. You’ll be able to wear it for extended play and mixing sessions. The earpads are also removable and washable.

WHAT CAN I USE MY OSSIC X HEADPHONES FOR?

OSSIC X enhances your existing content including stereo, 5.1, and 7.1 formats. For the newer 3D formats, we are working with companies to ensure there is access to object based formats, whether that be decoding available in the player, or through drivers in our device. We will keep you posted as updates become available. We will also support ambisonic formats, and are working with content developers for direct access arbitrary channel and object counts.

WILL THEY WORK WITH NON-3D AUDIO CONTENT?

Yes. The OSSIC X sounds great with stereo music, and can even spatialize a mono sound.

I'M A CONTENT CREATOR, HOW CAN I USE YOUR TECHNOLOGY?

In gaming engines, we are designing plugins that allow 3D audio pass through to the listener. For audio produced using standard DAWs we will be supporting VST and AU. We would like to hear from you what gaming engines and/or audio middle-layer platforms are most important to you. Please fill out the survey to prioritize roll-out for the different platforms: Unity, Unreal, FMOD, Wwise, VST, AU, and/or others. 

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